Privacy policy

Last Updated: September 2, 2026

At Zenvicoo (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Name
Email address
Billing and shipping address
Phone number
Payment and transaction information
Order details and purchase history
IP address and device information
Browser type and operating system
Information you provide when contacting customer support

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders.
Process payments and prevent fraudulent transactions.
Ship products to you.
Send order confirmations and shipping updates.
Respond to customer service inquiries.
Improve our website, products, and services.
Personalize your shopping experience.
Send promotional emails where permitted by law and where you have provided the appropriate consent.
Comply with legal and regulatory requirements.
Protect our website, customers, and business against fraud or unauthorized activity.

3. Payment Information

Payments may be processed by third-party payment providers.

Zenvicoo generally does not directly store your complete credit or debit card details on our servers. Payment information is handled by the relevant payment processor in accordance with its own privacy and security policies.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website, and improve our services.

Cookies may also be used by third-party services, such as analytics or advertising providers.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

5. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Website and e-commerce service providers
Analytics providers
Marketing and advertising service providers
Customer support providers
Professional advisers
Government authorities or law enforcement where legally required

We do not sell your personal information for money.

6. Third-Party Services

Our website may use third-party services to provide payment processing, shipping, analytics, advertising, customer support, or other business functions.

These third parties may process your information according to their own privacy policies.

We encourage you to review the privacy policies of any third-party services you use through our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When personal information is no longer required, we may securely delete or anonymize it.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to legal exceptions.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Request information about how your personal information is used or shared.

To exercise an applicable privacy right, please contact us using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you subscribe to our marketing communications, we may send you emails about products, promotions, offers, and other updates.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or contacting us directly.

You may still receive transactional messages, such as order confirmations and shipping notifications, when necessary to complete your purchase.

11. Children's Privacy

Our website is not intended for children who are under the age required by applicable law to provide consent to the processing of their personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. International Data Transfers

Because we sell to customers in the United States and United Kingdom and may use service providers located in different countries, your personal information may be transferred to and processed in countries other than the country where you live.

Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact Zenvicoo through the contact information provided on our website.

Thank you for trusting Zenvicoo.