Terms of service

Last Updated: September 2, 2026

Welcome to Zenvicoo. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from us.

By accessing or using our website, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Zenvicoo

Zenvicoo operates an online retail store offering products for purchase through our website.

Throughout these Terms, “Zenvicoo,” “we,” “us,” and “our” refer to Zenvicoo. “You” and “your” refer to the person accessing our website or purchasing our products.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use our website only for lawful purposes.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, and change product availability at any time without prior notice.

4. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, including errors caused by technical issues or incorrect information.

If an order has been placed with an obvious pricing error, we may contact you before processing the order or cancel the order and issue a full refund.

Any applicable taxes, duties, or other charges will be handled as described during checkout or as required by applicable law.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send you an order confirmation. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order for reasons including:

• Product availability.
• Pricing or listing errors.
• Suspected fraudulent or unauthorized activity.
• Incorrect customer information.
• Shipping restrictions.
• Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will issue a refund for the amount paid.

6. Payment

Payment must be successfully received before an order can be processed.

We may use third-party payment processors to securely process transactions. Your payment information may be subject to the terms and privacy policies of the applicable payment provider.

7. Shipping and Delivery

We currently ship to customers in the United States and United Kingdom.

Orders are generally processed within 1–3 business days, followed by an estimated delivery time of 5–8 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our control, including carrier delays, weather, customs processing, holidays, or other unforeseen events.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Returns and refunds are subject to our Refund & Return Policy.

Where applicable, nothing in these Terms is intended to limit or exclude your statutory consumer rights under applicable law.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.

If the order has already been shipped, you may need to follow our return procedure.

10. Intellectual Property

All content on the Zenvicoo website, including text, graphics, logos, images, product descriptions, designs, and other materials, is owned by or licensed to Zenvicoo and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without our prior written permission.

11. Prohibited Uses

You agree not to use our website:

• For any unlawful or fraudulent purpose.
• To violate applicable laws or regulations.
• To interfere with the operation or security of our website.
• To attempt to gain unauthorized access to our systems.
• To introduce malicious software or harmful code.
• To collect or misuse other users' personal information.
• To engage in activity that could damage our business, website, or customers.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services, payment providers, advertising platforms, or other tools.

We are not responsible for the content, policies, security, or practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

13. Disclaimer

To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or free from viruses or other harmful components.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Zenvicoo will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of our products.

Nothing in these Terms limits liability where such limitation is prohibited by law, including applicable consumer protection laws.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Zenvicoo harmless from claims, losses, liabilities, damages, and expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another party's rights.

16. Governing Law

These Terms are governed by the laws applicable to Zenvicoo's business, subject to any mandatory consumer protection rights that apply to customers in their place of residence.

For customers in the United Kingdom and United States, nothing in these Terms is intended to remove or restrict mandatory rights provided by applicable consumer protection laws.

17. Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Contact Us

If you have questions about these Terms of Service, please contact Zenvicoo using the contact information provided on our website.

Thank you for choosing Zenvicoo.