Shipping policy

Last Updated: September 2, 2026

At Zenvicoo, we are committed to providing a smooth and reliable shopping experience. Please review the shipping information below before placing your order.

Shipping Destinations

We currently ship orders to customers in:

  • United States
  • United Kingdom

Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Time

Once your order has been shipped, the estimated delivery time is:

5–8 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, customs processing, or other circumstances outside our control.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to update after your order has been dispatched.

Delayed or Lost Orders

While we work with reliable shipping carriers, occasional delays can occur.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number so we can help investigate the issue.

Zenvicoo is not responsible for delays caused by circumstances beyond our reasonable control, including carrier disruptions, severe weather, customs delays, strikes, or other unforeseen events.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the order has already been shipped, we may be unable to change the delivery address. Any additional shipping costs resulting from an incorrect address may be the customer's responsibility.

Customs, Duties & Taxes

For orders shipped to the UK or other destinations where applicable, customs duties, taxes, or other import charges may apply depending on local regulations.

Any applicable customs fees, duties, or taxes that are not included at checkout are the responsibility of the customer.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team through the contact information provided on our website.

Thank you for choosing Zenvicoo.