Refund policy

Last Updated: September 2, 2026

At Zenvicoo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned with its original packaging, where applicable.
Not show signs of damage or excessive use.
Be accompanied by your order number or proof of purchase.

Items that do not meet these requirements may not be eligible for a refund.

How to Request a Return

To request a return, please contact us through our website with:

Your order number
The reason for the return
Photos of the product, if the item is damaged or defective

Please do not send an item back without contacting us first. We will provide return instructions if your return request is approved.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may ask you to provide photographs or other information so we can assess the issue and arrange an appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other suitable resolution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

Return Shipping Costs

Unless the item is damaged, defective, or we sent you the wrong product, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Non-Returnable Items

Certain products may not be eligible for return, including items that are:

Used or damaged after delivery.
Missing original packaging or parts.
Clearly personalized or made specifically to the customer's requirements, where applicable.
Otherwise excluded from returns under applicable law.

Exchanges

We may offer exchanges depending on product availability. Please contact us before returning an item if you would like to request an exchange.

Cancellations

If you need to cancel your order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or shipped. If the order has already been shipped, you may need to follow our return procedure.

UK Customers

For customers in the United Kingdom, your statutory consumer rights are not affected by this policy.

Where applicable, UK customers may have a legal right to cancel an online purchase within 14 days of receiving the goods, subject to applicable exceptions under UK consumer law.

USA Customers

For customers in the United States, returns and refunds are handled according to the terms of this policy and applicable federal and state consumer protection laws.